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All the indicative dispatch and transit times stated above may be delayed when we have a sale or promotion running or during busy shopping periods.

Please note that the New Zealand Public Holidays may affect dispatch times.Please be aware that customs and duty charges are outside of our control and may be charged on international orders. Custom charges and duty charges are the responsibility of the customer.Please note that we are not able to replace missing or lost parcels for all Untracked orders. You will not be able to claim on the parcel contents or the shipping cost for all Untracked parcels.Please check that the address is correct as you will be liable for the re-shipping cost of returned parcels If the parcel is returned to us for any reason, we will charge a fee to send it again.The Signature on delivery option is automatically added on all New Zealand Orders to make sure that you receive your packages safely.You will receive an email from us with a tracking number as soon as your order is shipped.

For New Zealand Orders, we cannot guarantee Overnight delivery as in some cases, there may be delays with the courier and it may take longer to deliver to your area.

New Zealand Rural addresses may take longer to deliver

All New Zealand Non-Rural orders are sent with NZ Post.

Due to the drop in capacity and the increase in freight charges, a shipping surcharge will apply to all international orders additional to the standard rate.

Please note due to COVID-19 and the reduced international flights, there will be delivery delays with the post services.

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International Express Shipping Tracked option for a flat rate of NZD $38.00.

Some countries are Tracked and some are Untracked The indicative transit time is 6-10 business days.

International Standard Shipping option for a flat rate of NZD $12.00.

The indicative transit time is 1-3 business days

EXPRESS (DHL): NZD $49.00, DHL Australia Express Shipping Tracked option.

The indicative transit time is 2-3 business days

EXPRESS (NZ POST): NZD $39.00 , Australia Express Shipping Tracked option.

The indicative transit time is 6-10 business days

REGULAR (NZ POST): NZD $19.00 for orders BELOW NZD $100 , Australia Standard Shipping Tracked option.

Australia Standard Shipping Tracked option.

#ICONIC LONDON CONTOUR PALETTE FREE#

REGULAR (NZ POST): FREE SHIPPING Australia wide on All Orders OVER NZD $100.Please note that some orders may be sent separately as we have multiple fulfilment centres.We deliver to PO Boxes at no additional charge.For orders BELOW NZD $60, Rural addresses incur a flat shipping rate of NZD $9.50.For orders BELOW NZD $60, Non-Rural addresses incur a flat shipping rate of NZD $5.50.FREE SHIPPING New Zealand wide on All Orders OVER NZD $60.All orders are TRACKED with SIGNATURE on Delivery option.New Zealand orders are dispatched within 1-4 business days.These are generally targeted for OVERNIGHT DELIVERY New Zealand orders are sent with NZ POST.If your order contained a free gift this will also need to be returned in order to receive a refund.We ship WORLDWIDE and offer a range of Shipping methods to choose from. We can only accept returns or exchanges for orders placed on our website. We are unable to process a refund or exchange on Mascara. For health, safety and hygiene reasons, we will not be able to offer a refund, replacement or exchange on used items. Simply return the item in its original condition and packaging within 14 days of receiving your order for an exchange or refund.

Sometimes during holiday or busy periods, deliveries may take longer. Remote locations, adverse conditions or courier-specific issues may cause delays. We aim to deliver all standard mainland US standard deliveries within 3-7 working days. If you have any queries, please contact our customer service team.

You will receive a dispatch confirmation email, including a tracking code, when your order leaves our warehouse. Please note: all orders are sent tracked.

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